lookfor

lookfor is an AI agent customer experience platform for Shopify merchants from lookfor, Inc. (Delaware, USA, founded 2024), under the slogan "Agents, not chatbots". Unlike chatbots that only reply with text, its multi-agent system genuinely executes actions like refunds, order changes, and subscription cancellations, combining AI support and AI sales in one (available directly on the Shopify App Store).

Core capabilities

• Inbound support agents: auto-handles tickets for order tracking, address changes, cancellations, and refunds; officially resolves 80%-91% of inquiries without humans
• Outbound sales agents: customer segmentation and two-way conversational outreach, extracting insights like NPS and abandonment reasons from replies
• Real action execution: built on OpenAI GPT-5/GPT-4.1 models, calling tools to complete authenticated actions like refunds and order changes
• Unified inbox: aggregates web chat, Email, Instagram, Facebook, WhatsApp, and more, with human handoff
• Custom agent builder: create bespoke agents in natural language, connecting custom APIs for logistics, loyalty, and more
• Analytics and help center: real-time customer journeys, resolution/revenue dashboards, and a help center publishable on your brand domain

Use cases High-growth Shopify DTC brands handling 100-500+ email/chat tickets daily that want to automate "action-taking" support and drive sales conversion; budget-limited micro stores are better served by Shopify Inbox or Tidio's free tier.

Unique advantages While most competitors (Tidio, Zipchat) remain "chatbots", lookfor's multi-agent architecture genuinely executes refunds, order changes, and more, unifying support + sales as a rival to a Gorgias + Intercom combo; but its $1,200/month starting price far exceeds mainstream rivals like Tidio ($24-49/month).

Editorial verdict Its technical architecture and product completeness make it a rising representative in the Shopify ecosystem, with decent reviews (App Store 4.8/28 ratings, G2 5.0/6). But pricing is expensive and opaque (quote-based), marketing data is independently unverified, and the team is only 2-10 people with no public funding — validate independently via the 15-day trial before purchasing.