lookfor
Officially listedA multi-agent AI customer experience platform for Shopify handling inbound support and outbound sales.
lookfor
lookfor is an AI agent customer experience platform for Shopify merchants from lookfor, Inc. (Delaware, USA, founded 2024), under the slogan "Agents, not chatbots". Unlike chatbots that only reply with text, its multi-agent system genuinely executes actions like refunds, order changes, and subscription cancellations, combining AI support and AI sales in one (available directly on the Shopify App Store).
Core capabilities
- Inbound support agents: auto-handles tickets for order tracking, address changes, cancellations, and refunds; officially resolves 80%-91% of inquiries without humans
- Outbound sales agents: customer segmentation and two-way conversational outreach, extracting insights like NPS and abandonment reasons from replies
- Real action execution: built on OpenAI GPT-5/GPT-4.1 models, calling tools to complete authenticated actions like refunds and order changes
- Unified inbox: aggregates web chat, Email, Instagram, Facebook, WhatsApp, and more, with human handoff
- Custom agent builder: create bespoke agents in natural language, connecting custom APIs for logistics, loyalty, and more
- Analytics and help center: real-time customer journeys, resolution/revenue dashboards, and a help center publishable on your brand domain
Use cases High-growth Shopify DTC brands handling 100-500+ email/chat tickets daily that want to automate "action-taking" support and drive sales conversion; budget-limited micro stores are better served by Shopify Inbox or Tidio's free tier.
Unique advantages While most competitors (Tidio, Zipchat) remain "chatbots", lookfor's multi-agent architecture genuinely executes refunds, order changes, and more, unifying support + sales as a rival to a Gorgias + Intercom combo; but its $1,200/month starting price far exceeds mainstream rivals like Tidio ($24-49/month).
Editorial verdict Its technical architecture and product completeness make it a rising representative in the Shopify ecosystem, with decent reviews (App Store 4.8/28 ratings, G2 5.0/6). But pricing is expensive and opaque (quote-based), marketing data is independently unverified, and the team is only 2-10 people with no public funding — validate independently via the 15-day trial before purchasing.
Pricing
### 💰 定价模式：付费订阅（按需报价，无免费层） **起步价**：$1,200/月（Shopify 应用商店口径） #### 主要方案 - **尊贵版**：$1,200/月（或 $12,000/年，省 17%）- 含 15 天免费试用 - **企业版**：$2,500/月（或 $25,000/年，省 17%）- 含专属客户成功经理与白手套部署 #### 试用/其他信息 官网无公开定价页（/pricing 跳转联系销售），报价按预估年销售额、月对话量与自动化渠道数评估。无免费层，仅 15 天试用；早期 $59-599/月 及 AppSumo 终身优惠均已不可复现，第三方目录站历史价格口径混乱。 — Visit website
FAQ
Is lookfor free?
No. lookfor has no free tier, only a 15-day free trial. The Shopify App Store shows pricing from $1,200/month (Enterprise $2,500/month), while the official site uses quote-based pricing.
What is lookfor used for?
An AI agent customer experience platform for Shopify merchants: inbound agents auto-handle support tickets, outbound agents run sales outreach, agents genuinely execute refunds, order changes, and subscription cancellations, and it unifies multichannel inbox and analytics.
Can lookfor's agents really execute refunds and order changes?
Yes. lookfor uses a multi-agent system (MAS) where each workflow has its own model, tools, and context, executing authenticated operations like refunds, subscription cancellations, and address changes through Agent Operating Procedures (AOP) rather than only replying with text.
Which channels and languages does lookfor support?
Channels include storefront chat, Email, Instagram, Facebook, WhatsApp, TikTok, SMS, and phone; the interface supports 8 languages including German, English, French, Italian, Polish, Spanish, Swedish, and Turkish.
How does lookfor differ from competitors like Tidio and Gorgias?
Tidio/Zipchat are mainly chatbots and Gorgias focuses on ticket deflection; lookfor differentiates by genuinely executing refunds and order changes, unifying support + sales. But its $1,200/month starting price is far above rivals like Tidio ($24-49/month) — it is positioned premium.
Why is lookfor's pricing not publicly listed?
The site's /pricing page jumps straight to contact sales (quote-based); evaluation variables include annual sales, monthly conversation volume, and automated channels. Only the Shopify App Store publishes two tiers, $1,200/month and $2,500/month; historical prices ($59-599/month) varied widely.
What kind of merchants fit lookfor?
High-growth Shopify DTC brands with 100-500+ daily email/chat tickets and ample budgets ($1,200+/month). Non-Shopify merchants or micro stores (which can use Shopify Inbox/Tidio free tiers) do not fit.
What is lookfor's company background and user reputation?
lookfor, Inc. is a Delaware startup founded in 2024 (2-10 people) with CEO Ebrar Karaoğlu and CTO Baki Kucukcakiroglu, no public funding. It scores 4.8 on the Shopify App Store (28 reviews) and 5.0 on G2 (6 reviews); founders personally joining deployments earns praise, but review sample sizes are small.