HiJiffy
Officially listedAI omnichannel guest communication hub built for the hotel industry.
HiJiffy
HiJiffy is an omnichannel guest communication hub built for hospitality, using its proprietary Aplysia conversational AI to automatically answer 85%+ of common guest questions and unifying website chat, WhatsApp, and OTA messages into one inbox. Founded in 2016, it has served 2,600+ hotels worldwide and is the first choice for accommodation operators running WhatsApp-centric operations in Europe's multilingual markets.
Core Capabilities
- AI chatbot: the in-house Aplysia is pretrained on 200+ hotel topics with an automation rate of 85%~93% across 130+ languages, significantly cutting front-desk call volume
- In-chat direct booking: step-by-step guidance through booking within the conversation, with a 5% in-chat conversion rate lifting direct booking revenue
- Digital check-in and virtual concierge: integrates with the PMS for pre-arrival forms and digital keys; handles in-stay service requests 24/7 and auto-dispatches them to teams
- Upsell marketing automation: pushes room upgrades and dining promotions based on real-time PMS data, with WhatsApp/SMS open rates of 80-98%
- Unified inbox Console: centralizes omnichannel messages with built-in translation, AI polishing, and sentiment analysis, plus clear task assignment
- Full-journey automation: satisfaction surveys, checkout reviews, and remarketing handled in one place, with instant alerts on negative feedback
Use Cases Best for 50-250 room mid-to-large hotels, resorts, and groups with WhatsApp and website chat as core channels, especially in Europe's multilingual markets; front-desk and revenue teams cut repetitive Q&A and lift direct bookings and upsells. Boutique hotels and hostels also fit, but weigh the implementation fee.
Unique Advantages Unlike quote-based competitors like Canary and Akia, HiJiffy publishes three pricing tiers (€99/€159/€319) for easier budgeting; 130+ languages, native WhatsApp integration, and an 80~100+ PMS ecosystem form its moat — it understands on-property business better than generic helpdesks.
Editorial Review HotelTechReport 4.5/5 and a Top 3 chatbot in the 2026 HotelTechAwards, with cases like Leonardo reaching 93% automation — strong on both reputation and data. Deductions: no free trial, heavy implementation fees, and unstable long-tail languages. Hotels with budget and a focus on direct bookings and operational automation should evaluate it first.
Pricing
### 💰 定价模式：付费（SaaS 订阅制） **起步价**：€99/月（约 $109） #### 主要方案 - **Basic**：€99/月 - 3 种语言、25 个 FAQ 主题、基础收件箱与团队功能 - **Pro**：€159/月 - 更多语言与渠道、AI 文本润色、对话翻译、智能物业识别 - **Premium**：€319/月 - 完整功能，含 Aplysia 3（RAG 知识库聊天机器人） #### 试用/其他信息 无免费版与公开免费试用，提供免费 Demo 预约；另按物业数量收取实施费（约 €99-599/5 物业）；市场渠道提供按房计费（Pro €1.99/房/月、Premium €3.99/房/月）。 — Visit website
FAQ
Is HiJiffy free?
No. HiJiffy is a paid SaaS with no free version or public free trial; the three tiers start at €99/€159/€319 per month, plus implementation fees per property. The official free demo booking is available, so try it before deciding.
What can HiJiffy do?
It is a hospitality omnichannel guest communication hub: AI auto-answers common inquiries, guides direct booking inside chat, handles digital check-in, acts as an in-stay virtual concierge, runs upsell marketing and post-checkout review collection, with all channels centralized in one inbox.
Which messaging channels does HiJiffy support?
It supports website Webchat, WhatsApp, Facebook/Instagram, Telegram, Line, WeChat, Email, SMS, Google Business Messages, plus OTA messages from Booking.com, Expedia, and more.
How high is HiJiffy's AI automation rate?
The official figure is 85%~93%, pretrained on 200+ hotel topics; customer cases (such as Leonardo Hotels) reach 93% automation with 281K cumulative conversations handled, significantly reducing front-desk call volume.
How does HiJiffy differ from Canary Technologies?
Canary is a guest-journey suite covering contactless check-in, payment authorization, and more, quote-based and skewed toward North America; HiJiffy is a pure AI communication/chat hub whose public pricing, 130+ languages, and deep WhatsApp integration better fit Europe's multilingual hotels.
Is HiJiffy suitable for small hotels?
Boutique hotels and hostels have use cases, but note the per-property implementation fee (about €99-599/5 properties) and the subscription cost, and there is no free trial. Micro properties under 10 rooms or phone-first operations are a poor fit.
How long does it take to launch HiJiffy?
The official team handles configuration; the Basic tier can go live same-day, while Pro/Premium takes about 1-2 weeks depending on PMS integration. Implementation depends on official support, and deep customization requires working with the customer success team.
How many languages does HiJiffy support?
It supports 130+ languages across website chat, WhatsApp, and other channels — especially suited to multilingual markets. Note that accuracy for non-mainstream languages (such as Arabic) has occasionally been reported unstable; validate on a small scale first.