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Re:amaze

Re:amaze

Officially listed

An AI omnichannel customer service platform built for small and mid-sized e-commerce businesses.

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Re:amaze

Re:amaze is an AI omnichannel intelligent customer service platform built for small and mid-sized e-commerce businesses. Deeply bound to mainstream e-commerce ecosystems such as Shopify, it uses a unified inbox and out-of-the-box AI agents to help brands break down communication barriers and deliver a more efficient customer support experience.

Core Capabilities

  • Unified shared inbox: Consolidates email, social media, SMS, and audio/video calls into a single interface, completely eliminating the time cost of support agents switching between multiple apps.
  • Out-of-the-box AI agents: Automatically generates conversational replies based on a business's existing FAQs and historical data, enabling 24/7 customer support and automated interception of issues.
  • Live co-browsing monitoring: The original "Peek" feature lets support agents see in real time the page a customer is browsing and the cart status, even previewing what the customer types before it is sent, pinpointing issues precisely.
  • Deep e-commerce data integration: Natively displays full order lifecycle data from Shopify, WooCommerce, and other platforms in the chat panel, supporting direct handling of returns and order cancellations.
  • Multi-brand management in one place: Lets businesses efficiently manage the support channels and inbox configurations of multiple separate brand stores through a single account.

Who It's For Especially suited to small and mid-sized cross-border e-commerce sellers on Shopify and WooCommerce, DTC brands, and operations teams that need to centrally manage support accounts across multiple sub-brands, helping them handle massive volumes of customer inquiries at lower cost.

Unique Advantages Compared with Gorgias or Zendesk, Re:amaze offers an extremely strong "e-commerce-native experience" and highly competitive pricing. It avoids hollow AI concepts and instead pragmatically perfects multi-channel aggregation and order data management — the first choice for those seeking high value for money and fast onboarding.

Editor's Review Re:amaze proves that a great customer service tool does not need to lean on heavy AI packaging. It genuinely hits e-commerce support's pain points — information silos and cumbersome order operations. Its highly mature ecosystem connectivity and transparent, controllable cost structure make it the best replacement for bulky legacy customer service systems.

Pricing

### 💰 定价模式：付费订阅 **起步价**：$29/月 #### 主要方案 - **Basic**：$29/坐席/月 - 核心客服工具、无限收件箱、基础自动化，含每人每月20次AI解决量。 - **Pro**：$49/坐席/月 - 包含Basic功能，增加多品牌管理、短信/语音渠道、高级报告及每人每月50次AI解决量。 - **Plus**：$69/坐席/月 - 包含Pro功能，增加实时屏幕共享(Peek)、内置视频通话及每人每月100次AI解决量。 - **Starter**：$59/月 - 针对初创企业，支持无限坐席，每月限处理500个对话。 #### 试用/其他信息 提供 14 天的免费试用（无需信用卡）。AI Agent 超出免费额度后，按每条成功解决的对话 $0.85 收费。 — Visit website

FAQ

Is Re:amaze free?

Re:amaze has no permanent free version, but it offers a 14-day free trial. Paid plans start at $29 per agent per month, and AI Agent resolutions beyond the included allowance are billed separately per resolution.

What can Re:amaze be used for?

Re:amaze is an omnichannel intelligent customer service platform, mainly used to consolidate email, social media, and live chat, automatically answer customer questions with AI, and handle e-commerce orders directly from the dashboard.

Which channels does Re:amaze support?

It supports bringing email, Facebook, Instagram, X (formerly Twitter), SMS, VoIP, video calls, and website live chat together into one shared inbox for unified handling.

How does Re:amaze's AI Agent work?

Its AI learns directly from the business's existing knowledge base (FAQs) and internal rules, delivering out-of-the-box automated replies and customer intent recognition without complex secondary development.

How is Re:amaze different from Gorgias?

Re:amaze offers flexible per-seat pricing that is easier to control, fitting small and mid-sized teams, while Gorgias bills by ticket volume and better fits high-volume merchants that drive sales conversions through customer service.

Can Re:amaze view a customer's Shopify order during chat?

Yes. It integrates deeply with Shopify and other e-commerce platforms, so agents can view the full order lifecycle and even process refunds and cancellations directly in the chat sidebar, greatly improving response efficiency.