tawk.to
Officially listedGlobally leading live chat platform offering a permanently free core with an AI customer service assistant.
tawk.to
tawk.to is the world's most widely used live chat platform, committed to giving businesses completely free core communication services. By recently introducing the fully automated Apollo AI, it has transformed into a zero-barrier intelligent customer service solution, especially suited to budget-sensitive startups and small businesses.
Core Capabilities
- Fully automated AI assistant: Train a dedicated AI bot quickly by crawling your website content and help center or importing PDF/CSV documents, enabling 24/7 intelligent Q&A.
- Seamless human-AI collaboration: The AI gives human agents real-time reply suggestions to boost response efficiency, and smoothly hands complex issues over to human agents.
- Real-time multilingual translation: Real-time translation across 45+ languages breaks down language barriers, letting agents serve global customers in their native tongue.
- Visitor behavior tracking: Monitor which pages visitors are on, their location, and behavior trails in real time, helping agents reach out proactively and lift conversion rates.
- Permanently free messaging core: Core live chat, ticketing, knowledge base, and basic CRM features are completely free, with no limits on seats or chat history.
- Ecosystem-wide integrations: No-code plugins for mainstream site builders like WordPress and Shopify, plus OpenAPI access for extending into private enterprise backends.
Who It's For A great fit for startups, indie developers, and small e-commerce businesses. If your team needs a professional customer support system at zero cost, wants AI to deflect large volumes of repetitive questions while keeping humans as the backstop, it is the best value choice.
Unique Advantages Unlike Intercom or Zendesk's steep per-seat pricing, tawk.to keeps core communication features 100% permanently free and charges modest fees only for advanced AI features. Its deployment is minimal, making it the lowest-cost path for transitioning from traditional human support to AI-powered service.
Editor's Review tawk.to deserves the title "king of free support tools," giving small businesses an extremely low-friction way to embrace AI. Although its admin dashboard UI looks a bit dated and mobile push notifications are occasionally delayed, with unbeatable value for money and out-of-the-box Apollo AI, it is absolutely the best choice for budget-limited teams building intelligent customer service.
Pricing
### 💰 定价模式：免费增值 **起步价**：免费 #### 主要方案 - **核心通讯软件**：免费 - 无限制客服账号数、聊天历史及添加网站，含基础 CRM 与工单系统。 - **Hobby AI**：免费 - 1 个 AI 助手，每月 100 条消息额度，50 万字符学习数据。 - **Growth AI**：~$29/月 - 3 个 AI 助手，每月 1,000 条消息，支持人类转接与基础 API 接入。 - **Business AI**：~$99/月 - 5 个 AI 助手，每月 5,000 条消息，800 万字符学习数据及协助配置。 #### 试用/其他信息 - 去除 "Powered by tawk.to" 品牌水印需支付 ~$19/月。 - 官方提供专业人工客服代运营服务，收费标准为 $1/小时。 — Visit website
FAQ
Is tawk.to free?
tawk.to's core live chat software is permanently free, with no limits on agent accounts or chat history. The newly launched Apollo AI also has a free basic tier; advanced AI features and brand removal require a paid subscription.
What can tawk.to be used for?
tawk.to is mainly used to build real-time live chat systems on websites. With the new Apollo AI, it learns website content automatically to answer visitor questions, provides multilingual translation, and helps human agents work more efficiently.
How do I train a custom AI bot in tawk.to?
It is very simple. Just enter your business website URL or help center link, or upload PDF or CSV documents directly, and tawk.to's Apollo AI automatically crawls and learns the knowledge to quickly build your dedicated intelligent assistant.
How does tawk.to differ from Intercom or Zendesk?
Unlike Intercom and Zendesk's expensive per-seat pricing, tawk.to's core features are completely free. It is lighter and simpler to deploy — the best budget alternative for cost-sensitive startups and small businesses.
Does tawk.to integrate with other software or site builders?
Yes. tawk.to offers no-code plugins for mainstream platforms like WordPress and Shopify, exposes rich APIs and Webhooks, and connects seamlessly with thousands of apps via automation platforms like Zapier.
What happens when tawk.to's AI bot hits a question it cannot answer?
tawk.to supports seamless human-AI teamwork. When Apollo AI encounters a complex or personalized question it cannot solve, it intelligently detects this and smoothly hands the conversation to a human agent, preserving a good customer experience.