Gallabox
Officially listedGallabox is a no-code omnichannel conversation commerce platform automating customer chats across WhatsApp, Instagram, voice, and web chat.
Gallabox
Gallabox is a no-code omnichannel conversation commerce platform from an Indian startup, focused on helping SMBs automate customer conversations across WhatsApp, Instagram, voice, and web chat, handing repetitive tasks from lead capture and qualification through nurturing and conversion over to AI. It raised $1.2 million in seed funding in 2022 and serves 500+ customers across 40+ countries.
Core Capabilities
- AI Smart Agents: AI agents trained on natural language auto-reply, qualify lead intent, and assign only sales-ready prospects to the team
- Omnichannel Shared Inbox: Manage WhatsApp, Instagram, web chat, and voice conversations in one place, with seamless team collaboration and handoffs
- WhatsApp Marketing Automation: Broadcast campaigns, drip campaigns, order notifications, and abandoned cart recovery, built on the official Business API
- Deep Integrations: Native integrations with HubSpot, Zoho CRM, Shopify, WooCommerce, and 30+ other tools, with two-way data sync
- AI Voice Agents: New in 2026, handling inbound and outbound calls with automatic lead detail capture and qualification
- Appointment Booking Automation: Integrates with Google Calendar and Calendly, with AI handling scheduling, confirmation, and reminders
Who It's For B2C SMBs in real estate, healthcare, travel, education, and financial services with teams of 3-10 whose customers are mainly on WhatsApp/Instagram and that need fast response times and automated lead nurturing. Especially suitable for businesses already using HubSpot or Zoho CRM.
Unique Advantages Ease of use is the biggest highlight — G2 users rate ease of use 8.7/10. A no-code drag-and-drop bot builder generates AI agents from natural-language workflow descriptions, letting non-technical teams get up to speed within a week. 2026 brought a major AI capability leap (AI voice, AI web agents), upgrading it from a basic automation tool to an intelligent conversation platform. Its Meta messaging fee markup is about 15%, lower than Wati's and AiSensy's 20%.
Editor's Review G2 shows 164 reviews at 4.6/5 stars, and customer cases show significant ROI: Pickyourtrail grew leads 77%, Sotheby's automated 90% of inquiries, and Mall of Qatar reached a 97.7% inquiry resolution rate. But the biggest concern is inconsistent customer support quality, with multiple independent sources reporting slow support responses after payment. The cost structure is complex (subscription + Meta fees + markup + user seats), and true total cost can far exceed expectations. Analytics reporting is weak, making it unsuitable for teams needing deep marketing analysis. Make full use of the 7-day free trial, focusing on support responsiveness and core workflows.
Pricing
### 💰 定价模式：付费订阅（按季度或年度计费） **起步价**：$96/月（年付）或 $120/月（季付） #### 主要方案 - **Basic**：$96/月（年付）- 3用户、500 AI点数、基础WhatsApp/Instagram/Web自动化 - **Essential**：$213/月（年付）- 6用户（+$18/额外用户）、2,000 AI点数、AI线索资格审查 - **Professional**：$407/月（年付）- 6用户（+$25/额外用户）、6,000 AI点数、完整AI代理套件（含语音） - **Enterprise**：定制报价 - 无限用户、定制AI点数、专属集群、优先支持 #### 试用/其他信息 7天免费试用（无需信用卡），赠送500 AI点数。年付可节省20-25%。注意：订阅费不含WhatsApp消息费用，Meta消息费用由平台代收并加价约15%。 — Visit website
FAQ
Is Gallabox free?
Not completely free. It offers a 7-day free trial (no credit card required) with 500 AI credits. Actual use requires a paid subscription starting at $96/month (annual) or $120/month (quarterly).
What are Gallabox's main features?
Core features include AI support bots, an omnichannel shared inbox (WhatsApp/Instagram/Voice/Web), automated lead qualification, WhatsApp broadcast marketing, CRM integrations (HubSpot/Zoho), appointment booking automation, and AI voice agents.
What does Gallabox actually cost?
The subscription fee is just the tip of the iceberg. Total cost = subscription + Meta messaging fees (charged per message) + a 15% platform markup + extra user seat fees ($18/user/month on Essential, $25/user/month on Professional). Real costs can be 2x the subscription fee.
How does Gallabox differ from Wati?
Gallabox starts at $96/month with a hard cap of 3 seats, while Wati starts at $49/month including 5 users. Gallabox's AI agents are native features; Wati requires paid plugins. Gallabox's 15% Meta markup is below Wati's 20%. Wati's marketing analytics are stronger.
Is Gallabox suitable for Shopify merchants?
It supports Shopify integration (abandoned carts, order notifications, COD confirmation), but Shopify App Store reviews are polarized. Test order automation and support responsiveness thoroughly during the trial before deciding. The integration costs an extra $5/month.
Which channels does Gallabox support?
As of 2026 it supports omnichannel: WhatsApp (based on the official Business API), Instagram (comments and DMs), AI voice agents (inbound and outbound calls), and web chat. All channels are managed in one shared inbox.
How is Gallabox's customer support?
Inconsistent support quality is the biggest risk. G2 users rate support quality 8.9/10, but users on multiple independent platforms report slow or unresponsive support after payment. The Professional plan includes a dedicated account manager, and the Enterprise plan has 4-hour SLA priority support.