Kipps AI

Kipps AI is an Indian conversational agent platform that puts voice outbound calling, WhatsApp and web chat into one visual orchestration canvas and a single credits wallet, aimed mainly at lead acquisition and customer-service automation. The operating company holds Meta BSP status, and on the WhatsApp side it supports Coexistence migration and template broadcasts.

Core capabilities

• Visual flow canvas: drag and drop Text / Form / conditional routing / human handoff nodes to build multi-turn dialogues with no code.
• Multi-channel inbox: web chat and WhatsApp land in one inbox; AI qualifies leads first and a human takes over in one click.
• Voice agents: inbound and outbound calls, real-time interruption, 50+ languages, with calendar and CRM lookups during the call.
• Campaigns and broadcasts: audiences come from CSV, Sheets or Lead Ads and are delivered within time windows.
• BYOK: bring your own keys for LLM / STT / TTS / vector store, with no markup from the platform.
• Unified credit billing: voice per second, chat and WhatsApp per message, with per-model rates published line by line.

Best-fit scenarios Education admissions, auto dealerships, clinics and D2C ecommerce in India fit best: they need WhatsApp for inquiries and phone calls to qualify leads. Agencies that run WhatsApp operations for others can also cut costs through BYOK.

Unique advantages Vendors such as Vapi and Retell have almost no WhatsApp depth, while tools like Wati cannot do real-time voice, so Kipps AI is one of the few platforms that touches both sides. Real-time media is sourced from LiveKit, and numbers go through Plivo in India and Twilio in the other 51 countries; what is built in-house is orchestration and billing, so this is integration rather than white-label reselling.

Editorial take The skeleton is solid and the gaps are concrete: concurrency is only 3/4 lines, and reaching 20 lines costs another $96/mo; the platform-fee wording contradicts itself in three places (the API says 1.5 credits/min while the docs say nothing is charged), so the real per-minute cost has to be verified yourself; and there are only 9 templates. Official customer counts come in four different figures ranging from 50+ to 3,570+, and the compliance badges have no trust center to check. Best for teams in the Indian market with small to mid call volumes.