Listen Labs
Officially listedEnterprise-grade AI multimodal user interview research platform.
Listen Labs
Listen Labs is an AI-first enterprise qualitative research platform built for leading brands. It is more than a research tool — like a "digital research agency," it rebuilds the entire pipeline from audience recruiting and interview execution to report generation through AI-moderated multimodal interviews, letting enterprises replace weeks of traditional research with hours and gain deep, commercially valuable user insight.
Core Capabilities
- Multimodal AI interviews: Supports video, audio, and text interaction. The AI researcher asks natural, perceptive follow-up questions based on each respondent's answers, accurately uncovering deep user motivations.
- Automated precise recruiting: Seamlessly integrates a sample library of 30 million+ verified users worldwide, easily handling complex B2B executive and B2C consumer recruiting, with enterprise-grade fraud detection built in.
- Global multilingual concurrency: Supports automatic bilingual transcription and timezone-free concurrent execution in 100+ languages, eliminating translation costs and timezone barriers in cross-border research.
- Multi-format stimulus testing: Dynamically show respondents videos, images, or Figma product prototypes during interviews, collecting the most direct interaction feedback in real time.
- Executive report auto-generation: Within hours of finishing interviews, it automatically clusters core themes, outputs audience personas, and generates highlight clips of respondent quotes plus presentation-ready executive slides in one click.
- Global knowledge base retrieval: The platform accumulates research data across projects, so teams can trace and retrieve key insights from historical studies at any time via natural language.
Who It's For The best choice for well-funded enterprise user research teams, multinational brand marketing departments, and professional research agencies. If you face extremely complex global research tasks, or need to reach hard-to-access B2B executives for large-scale qualitative interviews, it removes all the tedious operational work.
What Sets It Apart Unlike low-cost, pure self-serve lightweight SaaS competitors, Listen Labs takes the premium "expert-managed" route. Its true technical moat is an unmatched high-quality sample network, combined with extremely lifelike, empathetic multimodal sentiment analysis that perfectly balances qualitative depth with quantitative scale.
Editor's Take Listen Labs is unquestionably the enterprise benchmark in AI qualitative research today. Although its $20,000+ base annual fee and high per-study cost rule out smaller teams, for Fortune 500 companies pursuing fast cross-border insight and high-quality samples, it revolutionarily cures the chronic ills of traditional research — hard recruiting and long cycles — making it an enterprise strategic asset well worth the price.
Pricing
### 💰 定价模式：企业定制 **起步价**：联系销售获取报价 #### 主要方案 - **基础平台费**：约 $20,000/年起 - 包含专家级的招募运营支持、调研方法论咨询和平台核心使用权。 - **单场访谈费**：约 $300 - $400/单次访谈 - 涵盖受访者激励金及精准定向招募的人工成本。 - **企业总成本**：年度合约通常在 $25,000 到 $100,000+ 不等，视调研频次和难度而定。 #### 试用/其他信息 官网未提供自助注册和公开定价页面，主要通过 "Book a Demo" 引导采购与定制报价。
FAQ
Is Listen Labs free?
Listen Labs is not free; it uses an enterprise custom-quote (sales-led) model. The annual base platform fee starts at about $20,000, with per-interview/sample costs of roughly $300-400, aimed mainly at well-funded large enterprise customers.
What can Listen Labs be used for?
Listen Labs is mainly used to run enterprise-grade qualitative user research. Its AI automatically moderates multimodal user interviews, precisely recruits respondents from a global pool of 30 million samples, and automatically generates executive reports with insights and highlight audio clips.
How do Listen Labs' AI interviews differ from ordinary surveys?
Ordinary questionnaires only capture shallow, fixed-format data, while Listen Labs' AI moderator has multimodal emotion sensing and can follow up with remarkably natural, deep probing based on respondents' answers, unearthing underlying motivations.
Which types of respondent recruiting does Listen Labs support?
Listen Labs has a verified sample library of over 30 million. Beyond general consumer recruiting, it excels at precisely targeting hard-to-reach groups (such as B2B executives and specialized professionals), with built-in fraud detection.
How does Listen Labs differ from typical self-serve research SaaS?
Compared with lightweight SaaS platforms that emphasize low-cost self-service, Listen Labs takes the "expert-managed" route. It greatly reduces the operational burden of large-scale research and perfectly solves sample acquisition and multilingual support challenges in cross-border studies.
Do cross-national teams face language barriers using Listen Labs?
Not at all. Listen Labs supports concurrent interviews in 100+ languages with automatic bilingual transcription. This means you can run a global insight project across dozens of countries in respondents' native languages, with no timezone friction, in just a few days.